Europ Assistance companies extremely responsive to problems caused by cold weather
When the thermometers dip down into negative temperatures, the consequences go far beyond the sensation of feeling cold: a high number of breakdowns and multiple accidents in snowy and slippery areas were reported in Europe and beyond over the past twenty or so days. It was in this context that Europ Assistance’s automotive assistance platforms had to face an uptick of activity in which they did their best to maintain impeccable service quality in spite of material difficulties.
In France, Europ Assistance’s activity doubled in terms of incoming calls and its open files nearly tripled in number, at a time when its networks of repairers and car hire companies were saturated. To ensure constant responsiveness, the French company promptly developed a specific plan to handle this exceptional workload. Turkey experienced 45 virtually interrupted days of intensely cold weather and snow that significantly disrupted travel. Europ Assistance’s employees in Istanbul worked around this problem through the use of shuttles and a residential hotel near the company’s premises to ensure service continuity. The team in Munich faced an upsurge in activity that reached 2,000 calls per half-hour. Just on the day of 6 February, 30,000 calls were received by the German company’s automotive platforms, which was three times more than the total number that had been recorded in the same period last year!
Now that the situation is gradually returning to normal, it should be acknowledged that Europ Assistance’s teams once again demonstrated impeccable mobilisation, adaptability and constant solidarity, to serve a common concern: their customers’ well-being.
