Europ Assistance - Activity Report 2015-2016 - page 5

THE GROUP
P.06-07
We Connect
strategy:
delivering on our promises
P.08-09
TheGroupManagement Committee
P.10-11
Key Figures
P.12-13
The Europ Assistance world
INNOVATION
P.16-17
We create tailored solutions to
suit our clients’ needs
P.18-19
Preserve and enhance Europ
Assistance's first mover advantage
P.20
Concierge & CRM services:
A disruptive new world
of full care services
P.21
Connect&Moi: Voted
“best disruptive product/service”
P.22-23
Help customers stay healthy
and independent at home
P.24-25
Global solutions to meet
our customers' needs
P.26-27
European and American
summer holidays
P.28-29
Developing alongside our corporate
customers
P.30-31
Cooperating with Generali
to foster a holistic
approach
FOR PEOPLE
P.34-35
Building a truly
customer-centric culture
P.36-37
Constantly thinking
over the way we work
P.38-39
Lean management
changes the way we work
P.40-41
Caring for others
P. 42-43
Our subsidiaries worldwide
03
1,2,3,4 6,7,8,9,10,11,12,13,14,15,...46
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