Europ Assistance - Activity Report 2015-2016 - page 9

WE CONNECT
STRATEGY: DELIVERING
ON OUR PROMISES
Antoine Parisi,
Group Chief Executive Officer
Europ Assistance has been an industry pioneer ever since it was creat-
ed 53 years ago, and its tremendous success is yet another expression of
Europ Assistance’s innovative approach. Our
We Connect
strategy was
just launched in 2015 and has already lead up to several innovations
that have boosted our revenues’ growth by 8% as compared to 2014.
I am also very proud of the launch of our Lean Management program
in Italy, France and Spain. This strategic program means a lot more
than just improving our processes. It entails a transformation of our
core culture and is changing the way we work to better serve our
customers. In 2015, we also achieved the best financial results in the
group’s history, thus making it possible to fully finance our transforma-
tion and confirming our position as one of the world’s leading and top
performing assistance groups.
Looking ahead, I am very confident. We have the opportunity of op-
erating in a growing market, which is expected to grow even further,
fueled by technology innovation. In addition, the assistance market
benefits from several positive trends: the booming travel industry- with
the number of travelers expected to increase globally to 2 billion by
2020 - and the growing car market - with China and India emerging
as leader countries in terms of new vehicle registrations. As a result,
our two key business lines – travel and automotive – are expected to
achieve significant growth. Also, our Health, Home & Family and
Concierge services activities are being stimulated by two factors: the
increasing demand for services and the development of new high-tech
offers built on digital innovations.
Our key opportunity going forward will be to capitalize on the poten-
tial gain from new developments in technology and artificial intelli-
gence.
+8%
to
€ 1,405 M
in
2015
REVENUE
+15%
to
€ 94 M
in
2015
OPERATING
RESULT
07
EUROP ASSISTANCE
ACTIVITY REPORT 2015-2016
1,2,3,4,5,6,7,8 10,11,12,13,14,15,16,17,18,19,...46
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