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Because mechanical problems shouldn't put the brake on things
For professionals and consumers, the
on-going progress within the motor industry in developed countries, and its strong
growth in emerging countries, generates more and more demanding requirements for motor
assistance.
A growing market
It is anticipated that China will have more than 50 million vehicles on the
road by the year 2010. Other developing countries are also experiencing rapid growth
in the market for motor vehicles. Simultaneously in developed societies, the market
is continuing to grow strongly, and based on projections the world automobile market
is expected to grow by 3 to 4% between now and 2010.
A greater internationalisation
Most major motor manufacturers base their strategies on their international
positioning. Invitations to tender at a global and Pan-European level continue to
increase. In addition, insurance companies and financial institutions are grouping
together and becoming concentrated on an international scale. These trends are increasing
the demand for guarantees and mechanical maintenance as well as the need for fleet
management.
Enhancing motor breakdown offerings for the benefit of our customers
Automobile assistance is one of the two traditional business sectors for Europ Assistance.
To support the development of the market, Europ Assistance is revitalising its
organisation and expanding its offers.
The Group now has a new Division: AISM (Automotive International Sales & Marketing),
which is responsible for areas in sales, marketing and logistics at an international
level. To support the growth of its activity, Europ Assistance is designing customised
offers for major key accounts and thus responding to the growing need for extended
guarantees, fleet management and maintenance. In addition, homogenous programmes and
standardised procedures have been implemented in each country so as to guarantee the
optimum quality of service. |
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Consistently growing
market |
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Strong internationalisation |
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New concept of automobile
assistance. |
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EUROP ASSISTANCE
INNOVATION
I-Dep’. Breakdown assistance at digital speed.
With I-Dep, every step in the vehicle breakdown and reporting process has been
unmistakably optimised. Supported by an extranet application, I-Dep, a solution launched
in France by Europ Assistance, automates every step in the process of taking care of broken
down vehicles via it’s network of service providers, enabling drivers to communicate and
monitor progress in real time.
I-Dep enables jobs to be automatically sent to breakdown service providers, SMS
communications to be sent to users, repair reports to be automatically collated and
information to be made available to partners in real time.
The rollout of I-Dep was a huge success thanks to the delivery of e-learning to
the 850 breakdown service providers in the Europ Assistance France network.
With 80% of these 850 providers now registered users, and over 80% of breakdown jobs
completed via this tool, the rollout of I-Dep has exceeded its targets.
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Find
out more about the services Europ Assistance offers in your country.
Select a country
and click "Ok". |
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