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Because assistance at home should no longer be a luxury
Growing urbanisation and an ageing
population have given rise to the development of home services. This market is becoming
structured, from emergency assistance to health care and assistance to dependant people.
Our way of life is changing
Increased life expectancy and geographical separation has changed the fabric
of social and family life. Homecare caters for the needs of dependent people and is
becoming more intensive. Urbanisation also tends tend to increase the stress of daily
life. And different sectors of the population are looking for assistance in the general
management of their day-to-day life. It is estimated that home and family care should
grow on average by at least 10% per year from now until 2010.
Improving life styles for us all
Europ Assistance attaches great importance to its ambition to become
a major player in the homecare sector. Our objective is to triple the share of overall
Group turnover achieved by this activity. On the strength of its expertise in the
management of service provider networks, Europ Assistance is creating a new area
of activity dedicated to home and family care services. Its experience over more than
40 years has enabled the Group to develop a range of daily assistance services: emergency
operations in the areas of electricity, gas, locksmith technology, telephone assistance;
and long term home care for health or dependency issues. Europ Assistance is
keeping in step with life style evolution, bringing assistance where needed in the
every day lives of its customers.
Being aware of its customers' local requirements
Europ Assistance offers a large range of services that vary from country
to country in keeping with local needs. The Group assists industry and public authorities
that wish to offer their customers high quality assistance. These solutions are also
sold directly to individuals. |
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Keeping up with the
evolution of daily living |
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Development of services for individuals |
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Awareness of local
needs. |
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A
NEW DEVELOPMENT WITHIN EUROP ASSISTANCE
24-Fix, a genuine day-to-day service
South African homes are increasingly well equipped and consequently homeowners have a greater need to maintain and repair their basic household appliances. However, this upkeep can become costly when an appliance's warranty has expired. Additionally, finding someone to carry out the repairs can be a long and difficult process. With 24-Fix, Europ Assistance South Africa has developed a complete, 360° assistance solution for all household equipment including plumbing, electrical and electronic devices...
Unlike "traditional" emergency repair services, 24-Fix covers day-to-day repairs and situations, and customers can use the service as often as they wish. Marketed independently or included within home assistance policies, 24-Fix today offers the largest range available in the South African market, with a network of more than 500 approved service providers and a 24-hour a day, 7-day a week telephone service. |
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Find
out more about the services Europ Assistance offers in your country.
Select a country
and click "Ok". |
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