Europ Assistance is established
in Ireland.
Domestic assistance services are launched.
Europ Assistance is established
in Greece.
Europ Assistance is established
in Portugal.
The FIAT Group became a 40% shareholder of Europ Assistance, the second largest
shareholder after the GENERALI Group.
Europ Assistance is established
in Austria and Brazil.
Europ Assistance is established
in Poland.
Europ Assistance is established
in Singapore, Argentina, Hungary and Switzerland. Still the world leader for assistance
services, this year Europ Assistance carried out 1,556,000 assistance cases
helping over 100 million people.
Creation of Europ Assistance Holding.
Europ Assistance is established in Israel.
115 million people across the planet are covered by Europ Assistance
and 3.75 million cases are dealt with during the course of
the year.
In this year, Europ Assistance
went beyond the 3 Billion FF annual turnover mark (458 million Euros) and
carried out more than 6.4 million assistance missions throughout the world (1
every 5 seconds) having handled 30 million telephone calls (1 par second).
It now had a network of 401,000 service providers across the entire planet.
Europ Assistance is established
in the Netherlands, the Czech Republic and Russia. The Group's first international
marketing campaign is launched with the slogan, "With you all the way".  
Europ Assistance celebrated its
40th birthday! The Group now included 32 companies, as 7 new companies had been opened
that year: Europ Assistance was now present in the 4 Scandinavian countries as
well as in Algeria, Libya and Japan.
Europ Assistance put together
a new and ambitious strategy with the aim of becoming the world leader of modern assistance
services. To achieve this, the Group had based its analysis on 80 growth areas
and 50 countries, enabling it to define the main lines for its international
development and reorganise the management of its activities around 4 sectors:
its 2 historic sectors – travel and motorcars – and 2 new sectors
– domestic assistance and personal assistance. To strengthen its position Europ Assistance
acquired Icare, the French leader in mechanical breakdown guarantees, for the maintenance
and upkeep of new and second-hand vehicles, established in several countries throughout
Europe.
Putting together this new strategy led Europ Assistance to optimize its organisational
structure. 4 Regions were defined to enable more efficient management and better
distribution of best practices. A Group Medical Committee with international competence
was also created to anticipate, co-ordinate and supply an expertise to medical issues
on an international scale.
But 2004 was also marked by tragedy with the tsunami disaster in
December in South-East Asia. Europ Assistance immediately set
up a dedicated emergency committee, sent several medical teams,
repatriated more than 900 able-bodied people and chartered around
fifteen aircraft for transferring the wounded to safe areas.
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