The values of the Europ Assistance Group

Responsibility, commitment and creating value

The values of Europ Assistance guarantee the performance and quality of our services 24/7, for our customers throughout the world. Our values are expressed in every ac tion we take and decision we make, and they contribute to fulfilling our ambitions.

Commitment to the client

Customer satisfaction is our ultimate goal.
Each and every one of us is totally dedicated to customer care.
Empathy is an essential part of our nature.
Our customers' needs are always the focal point when developing our strategy, products and services.

Team performance

Our common ambition is to be the world leader.
We combine a high degree of proactiveness and efficiency based on our international approach.
We value our diversity as a competitive advantage and achieve its full potential by working together across countries and cultures.
By offering a trusting and supportive workplace, we foster efficient teamwork.

Creating value

When facing stressful situations and when dealing with the pressure of an emergency, an efficient use of our resources is a fundamental factor in our success.
The quality we deliver is a result of our capacity to provide the most effective solutions to our clients while ensuring the profitable growth of our company.
We share the value we create through cooperation and networking with our shareholders and our staff.

Pioneer spirit

We create new ways to assist.
We maintain our pioneering spirit through on-going innovation, enabling the industry to constantly evolve and progress.
Our creativity enables us to quickly deliver the most appropriate solutions.
We enjoy dealing with new challenges and managing risks so we can use what we have learnt to improve our services on an on-going basis.

Integrity

We are straightforward and truthful.
We always act with integrity and behave ethically.
We make a point of showing courtesy and respect to everyone – employees, customers, partners and shareholders alike.
Our staff members act with a spirit of integrity and personal responsibility for their every decision and action.
Our working relationships with our colleagues, our co-workers and our managers and with the whole Group are governed by transparency and loyalty.

Motivated by the same values, together with a common ambition for world leadership, Europ Assistance's employees all rise to the challenges of designing modern assistance services.