Corporate social responsibility
Strategic positioning of the Group

3 core disciplines and 5 areas of action

Externally, the Group strategy is built on 3 core disciplines: Innovation, Prevention and Loyalty-Building.

Innovation:

• Support for individual projects, particularly in the areas of health and home & family services, which enable people to get back to work.
• Participation in innovative projects in the field of social integration and the fight against poverty.
  > www.solidarites-actives.com

Prevention:

• Involvement in an AIDS prevention projects for children in South Africa.
• As a direct response to requests from major corporate clients and the needs of various communities, we are also involved in projects which facilitate access to medical services in remote areas, establishing teams in the field to ensure continuity of care.

Loyalty-building:

• The Group's agents: the five ethical principles identified by the Group aim at promoting its Corporate Social Responsibility commitment towards it agents throughout the world.
  > Our commitments
• Service providers: the Group has recently undertaken the inclusion in its service providers network the inclusion of innovative, community-orientated initiatives which encourage the social integration of people from disadvantaged backgrounds – for example, through the creation of companies and through individual projects.

Internally, five areas for future action have been identified:

• The creation of a Corporate social responsibility module as part of the induction programme for all new employees.
• Consolidation of principles of non-discrimination in staff recruitment and promotion policies.
• Renewed emphasis of the Group core values in our management tools.
• Increasing awareness of the need to carefully manage the consumption of resources (energy, water, paper, etc), to include:
  • The encouragement of simple yet effective actions such as switching off lights and computers when not in use, closing external doors to reduce heat loss, and limiting the printing of documents, especially those received by e-mail.
  • The adoption, wherever possible, of high environmental quality norms in new and refurbished business premises.
• Effective waste management (for example of batteries, office consumables, fluorescent tubes, IT equipment, medical waste etc, in order to limit our impact on the environment.

Europ Assistance is putting its core values into action through its day-to-day commitment to the shared principles of Corporate Social Responsibility, for the benefit of all.