Four areas of daily assistance

Because mechanical problems shouldn't put the brake on things

For professionals and consumers, the on-going progress within the motor industry in developed countries, and its strong growth in emerging countries, generates more and more demanding requirements for motor assistance.

A growing market

It is anticipated that China will have more than 50 million vehicles on the road by the year 2010. Other developing countries are also experiencing rapid growth in the market for motor vehicles. Simultaneously in developed societies, the market is continuing to grow strongly, and based on projections the world automobile market is expected to grow by 3 to 4% between now and 2010.

A strong internationalisation

Most major motorcar manufacturers base their strategies on their international positioning. Invitations for calls to tender at a global and Pan-European level do not cease to multiply. In addition, the insurance companies and financial institutions are grouping together and becoming concentrated on an international scale. These trends are increasing the demand for guarantees and mechanical maintenance as well as the need for fleet management.

Enhancing motor breakdown offerings for the benefit of our customers

Automobile assistance is one of the two traditional business sectors for Europ Assistance. To support the development of the market, Europ Assistance is revitalising its organisation and expanding its offers.
The Group now has a new Division: AISM (Automotive International Sales & Marketing), which is responsible for areas in sales, marketing and logistics at an international level. To support the growth of its activity, Europ Assistance is designing customised offers for major key accounts and thus responding to the growing need for extended guarantees, fleet management and maintenance. In addition, homogenous programmes and standardised procedures have been implemented in each country so as to guarantee the optimum quality of service.

Consistent development potential

• Consistently growing market
• Strong internationalisation
• New concept of automobile assistance.

EUROP ASSISTANCE
INNOVATION

With Icare, Europ Assistance has become one of the leading Pan-European players in the motor breakdown sector.
Acquiring Icare, a major player on the European market in motor maintenance and repair, has enabled Europ Assistance to offer a complete range of motor services: assistance, maintenance, repair, breakdown guarantee and fleet management.