Four areas of daily assistance

Because assistance at home should no longer be a luxury

Growing urbanisation and an ageing population have given rise to the development of home services. This market is becoming structured, from emergency assistance to health care and assistance to dependant people.

Our way of life is changing

Increased life expectancy and geographical separation has changed the fabric of social and family life. Homecare caters for the needs of dependent people and is becoming more intensive. Urbanisation also tends tend to increase the stress of daily life. And different sectors of the population are looking for assistance in the general management of their day-to-day life. It is estimated that home and family care should grow on average by at least 10% per year from now until 2010.

Improving life styles for us all

Europ Assistance attaches great importance to its ambition to become a major player in the homecare sector. Our objective is to triple the share of overall Group turnover achieved by this activity. On the strength of its expertise in the management of service provider networks, Europ Assistance is creating a new area of activity dedicated to home and family care services. Its experience over more than 40 years has enabled the Group to develop a range of daily assistance services: emergency operations in the areas of electricity, gas, locksmith technology, telephone assistance; and long term home care for health or dependency issues. Europ Assistance is keeping in step with life style evolution, bringing assistance where needed in the every day lives of its customers.

Being aware of its customers' local requirements

Europ Assistance offers a large range of services that vary from country to country in keeping with local needs. The Group assists industry and public authorities that wish to offer their customers high quality assistance. These solutions are also sold directly to individuals.

Daily help for an easier life

• Keeping up with the evolution of daily living
• Development of services for individuals
• Awareness of local needs.

A NEW DEVELOPMENT WITHIN EUROP ASSISTANCE

24-Fix, a genuine day-to-day service
South African homes are increasingly well equipped and consequently homeowners have a greater need to maintain and repair their basic household appliances. However, this upkeep can become costly when an appliance's warranty has expired. Additionally, finding someone to carry out the repairs can be a long and difficult process. With 24-Fix, Europ Assistance South Africa has developed a complete, 360° assistance solution for all household equipment including plumbing, electrical and electronic devices...
Unlike "traditional" emergency repair services, 24-Fix covers day-to-day repairs and situations, and customers can use the service as often as they wish. Marketed independently or included within home assistance policies, 24-Fix today offers the largest range available in the South African market, with a network of more than 500 approved service providers and a 24-hour a day, 7-day a week telephone service.