Four areas of daily assistance

Because health shouldn't stop at the border

Medical progress
and increased life expectancy have created increased demand for medical care and assistance. In the face of this growth, Europ Assistance's ambition is to make health its 3rd business area by 2010.

Strongly increasing international demand

Ageing populations, new epidemics plus medical research and health developments regularly cause increased health spending in the developed countries. By 2050 the average annual increase in health spending should approach 3%. Consumers expect better funding and are ready to consider travel outside of their country of residence, in order to benefit from the expertise of medical centres of excellence.

Underpinning the growth of our customers' demand

Europ Assistance's healthcare service is a natural complement to the benefits provided by health insurance. It meets high level assistance and insurance requirements – the servicing of large companies developing on an international scale, the provision of health care for the isolated locations, remote management of medical services for health insurers and the provision of services for dependant senior citizens, in particular through teleassistance.

Unrivalled Expertise

Europ Assistance has been responding for more than 42 years to health needs across the world. Today the Group possesses one of the largest networks of private medical resources in the world. With this unrivalled experience in assistance and remote management of medical networks, Europ Assistance is broadening its offer and developing a new business area focusing on the health sector.

Thanks to its health division – International Health Solutions (IHS), Europ Assistance is equipped with the appropriate structure for managing medical assistance and insurance, both for private individuals and the local personnel of large groups.
The company is also strengthening its worldwide capacity through the creation of the Group Medical Committee. It looks to new worldwide health issues, provides harmonisation of benefit quality at international level, develops solutions for new health risks and creates medical networks to manage new Europ Assistance offers.

Unrivalled health care experience

• Growing international demand
• IHS, a new player to be reckoned with
• The Group Medical Committee, an international intelligence centre
• The increasing needs of ageing populations.

EUROP ASSISTANCE INNOVATION

Launched in 2007 by Europ Assistance Germany, Case Management is a platform totally dedicated to providing dependent people with day-to-day support in the health field, both personally and professionally.
A Care Manager, (who is the customer's sole coordinator and contact), plays a central role within this scheme. Thanks to a comprehensive and tailored approach to the patient's requirements, this service contributes towards a speedy recovery following an accident. Case Management enables the patient to achieve a faster return to normal day-to-day life on all levels - medical, social and professional - thanks to the coordination of all key players involved (including the doctor, health insurance, administration and home care services). Formalities are made easier and health costs carefully controlled. In Austria, an identical service has been operational for three years now and has attracted more than 300 clients.

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