Europ Assistance - Activity Report 2015-2016 - page 21

CUSTOMER BENEFIT
Through the alternative
communication channels and
geo-location features we provide,
customers can choose when and
how to interact with Europ
Assistance: they can access key
information when they need it most,
and can still be reassured by also
speaking to an agent over the phone
in case of an emergency.
HOMIO
is a digital marketplace
for home repair and
maintenance services.
It connects customers
to carefully selected
professionals, who are
also rated by the
user community.
Developed for B2B
and B2C customers,
this platform integrates
payment, booking,
geo-location and
multi-channel contact.
ROADSIDE ASSISTANCE
Although applications are now being used extensively, very few
assistance or insurance players have yet exploited their full potential.
In addition to traditional phone assistance, which is best for reassuring
customers in stressful situations, Europ Assistance has launched a Digital
Roadside Assistance platform. This initiative makes it easy to provide
real-time local support and information via its application, for example
when a customer's vehicle has been repaired and is ready to be collected.
19
EUROP ASSISTANCE
ACTIVITY REPORT 2015-2016
1...,11,12,13,14,15,16,17,18,19,20 22,23,24,25,26,27,28,29,30,31,...46
Powered by FlippingBook