Europ Assistance - Activity Report 2015-2016 - page 26

GLOBAL SOLUTIONS
TOMEET OUR
CUSTOMERS’ NEEDS
Juan Carlos Guzman,
Chief Executive Officer
Western Europe
> TRAVEL GLOBAL
COMPETENCE CENTER
The international Europ
Assistance hub manages
medical assistance, claims,
health and travel-related
assistance requests.
> SCHENGEN E-SHOP
A newly launched online
service providing access to
travel insurance, assistance
and visa advice for all
non-European customers
travelling in Schengen
countries
> HOLIDAY BAROMETER
An annual survey designed
to better understand
the behavior of European,
American and Brazilian
travelers.
KEY INFORMATION
he leisure travel business is a growing sector; globally
the number of travelers is expected to double up to 2 billion
by 2020. This dynamic sector was one of the first business
lines pioneered by Europ Assistance. The
We Connect
strategy
continues to focus on the development potential of this strategic
business line by continuously adapting our offer to meet customers’
changing needs, creating worldwide products and providing
adjustable global services.
ASSISTING GLOBAL TRAVELERS
The annual Holiday Barometer gives us key insights into European,
American and Brazilian travel habits. Every year we notice
a cross-country convergence of the growing tendency to buy trips
and travel-associated products online: this trend is expected to reach
80% of the overall online business by 2020. In a more interconnected
and fast-paced environment, customers also give increasing
importance to cancellation covers due to such rising global risks
as terrorism and epidemics. Thanks to this enhanced understanding
we are now in a better position to design simple, relevant products.
FOCUSING RESOURCES AND EXPERTISE
Europ Assistance has set up a Travel Global Competence Center
in Madrid to assist customers all over the world with consistent,
high quality standards in all countries: through one global
multilingual contact center, EA will offer a unique point of contact
for global programs, leveraging its international expertise and
network management resources. This solution allows to quickly adapt
and expand our services to meet our customers’ evolving needs
for new markets, new languages and new services.
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INTERNATIONAL
INNOVATION
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