Europ Assistance - Activity Report 2015-2016 - page 42

CARING
FOR OTHERS
Els Van de Water,
Group Chief Human Resources
and Communication Officer
2015 was a landmark for the
sharing of Europ Assistance’s
values, inherited from Generali.
> DELIVER ON
THE PROMISE
We are committed to proving
that we can live up to the
standards we set for ourselves
> VALUE OUR PEOPLE
We value diversity amongst
our employees, irrespective
of gender, religion, origin,
or age
> BE OPEN
We encourage open
discussion and exchange to
better achieve our goals
> LIVE THE COMMUNITY
We play a key role in the
development of social
communities wherever
we operate.
OUR VALUES
ver since its creation, Europ Assistance has been driven
by the same mission: caring for people and improving
their lives by providing services that resolve difficult
or stressful situations. These values are at the heart of the Europ
Assistance Corporate Social Responsibility (CSR) approach towards
its employees, partners, service providers and customers. First and
foremost, the Group intends to further strengthen the relationship
between its employees and customers, as this is already a key point
recognized by our employees, as revealed by the first Group-wide
engagement survey we launched in 2015.
DEVELOPING A GLOBAL CSR APPROACH
Europ Assistance has always developed many CSR initiatives at
a local level. Education, health, social entrepreneurship, green actions
to protect the environment, helping families in need: the scope of
its actions is quite broad. In 2015, Europ Assistance decided to initiate
a global CSR approach, to optimize and maximize the impact.
MAKING LIFE EASIER FOR INDIVIDUALS WITH DISABILITIES
The first step of this global CSR approach was the launch of a global
initiative towards individuals with disabilities. Europ Assistance has
a large number of employees and customers with disabilities, and
therefore disability is at the heart of the Group’s concerns. Supported
by the Group Management Committee members who are sponsoring
the various actions, this Group-scale initiative is based on three
major cornerstones: making life easier for Europ Assistance employees
with disabilities; adapting our services to the needs of customers
with disabilities and developing innovative products designed
for individuals with disabilities. To promote employee awareness
and involvement in this respect, the Group organizes dedicated
meetings focused on the topic of disabilities, mobilizing employees,
management teams as well as external stakeholders worldwide.
E
40
CORPORATE SOCIAL RESPONSIBILITY
FOR PEOPLE
1...,32,33,34,35,36,37,38,39,40,41 43,44,45,46
Powered by FlippingBook