We constantly work on improving our services in roadside assistance, following the significant transformations in the automotive industry, while always making sure we provide the best experience to our clients.
Understanding the market
The Automotive sector will face changes due to the emerging of electric and self-driving vehicles, giving space to regions and players outside the traditional automotive set.
This growing wave of technological and sustainable megatrends will re-define mobility in a complex and disruptive way, with the consequent creation of new business models.
In this context, we will make sure our systems are up-to-date with the new market trends to guarantee customer’s satisfaction.
Support to our clients
Our clients can count on a trusted partner who delivers digital solutions to keep customer loyalty near to our automotive clients’ brand.
Automotive services are strongly and necessarily linked to the customer’s brand experiences. Gathering the most accurate information is crucial to understand customers’ needs to be able to enhance satisfaction and loyalty within our clients’ brand. For this reason, we develop and distribute surveys among our customers, using their feedback to fine-tune our services.
ERA: one team, one service in European roadside assistance
Created in 2016, ERA is a truly pan-European partnership, leveraging on the innovation capabilities of four leading players in this sector –Europ Assistance, RAC, Falck and VHD-, which share values of costumer centricity, innovation and differentiation.
The partnership provides a central account management to steer and monitor services across Europe, ensuring a simple interaction.