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Boosting competitiveness

The Europ Assistance Group Management Committee (EA- GMC) is responsible for simplifying the Group corporate governance system and organization.


Europ Assistance's management committee

The Group Management Committee focuses on efforts to improve our decision-making processes and accelerate the transformation of our group to meet the challenges of the assistance and travel insurance sectors. They do this by enhancing the organization's competitiveness, facilitating team collaboration, and consolidating our global presence. This way, we can achieve the goals laid out in the We Connect strategic plan and better place customers at the heart of everything we do.

Antoine Parisi

Group Chief Executive Officer

Before joining Europ Assistance in 2014, Antoine Parisi served in various leadership roles within the AXA Group for over 20 years, most recently as Chairman and CEO of AXA Assistance France.

Antoine Parisi began his professional career in 1992 within the AXA Group. From 1997 to 2000, he held the post of Executive Deputy to the Head of Business Support US, UK, Benelux.

In 2001, he was appointed CEO of AXA e-Services, an entity in charge of providing e-business solutions for all Axa Group business units.

In 2003, Antoine Parisi was promoted Chief Executive Officer of AXA Group Solutions, an international organization responsible for delivering shared IT solutions to AXA Group business units.

In 2009, he became a member of the Executive Committee of AXA Belgium, where he held the position of COO then Managing Director of the P&C Retail Business Unit.

In November 2013, he was appointed Chairman and CEO of AXA Assistance France and Key Account Director in parallel.

Antoine holds an Executive MBA from the ESSEC business school in Paris and a Diploma in Actuarial Studies and Statistics from the University of Paris VI. 
 

Pascal Baumgarten

General Manager and Group Chief Operating Officer

Pascal Baumgarten began his professional career at the McKinsey & Company consulting firm in 1998.

After three years, he joined the Cytale company (now Bookeen), inventor of the first electronic book dubbed Cybook, as a project manager responsible for the development of professional applications.

In 2003, he returned to McKinsey, where he became associate director in 2010. He was previously responsible for the Organization & HR skills center for this same company in France.

Pascal Baumgarten is a graduate of the HEC Paris business school. He is also a member of the Research Committee of the HEC Foundation and co-founder of the “Cercle du Leadership.”
 

Pierre Brigadeau

Global Head of Business Lines and Group Chief Sales & Marketing Officer

Pierre Brigadeau began his professional career in the Motor industry at Ford Motor Company in 1990, where he performed several Sales, Marketing, and Customer Service functions across Europe. 

In August 2000, he was appointed Director European Marketing & Wholesale Business Development at the Ford Europe headquarters in Cologne. Pierre Brigadeau spent four years in Germany with the Ford Motor Company.

In 2002, he joined France Secours International Assistance (Mondial Assistance Group) as COO before being appointed Director of the Automotive Sales Division, where he helped win the Citroën account in France and Germany.

In November 2006, Pierre Brigadeau joined The Innovation Group, a UK-based motor claims TPA/BPO company, where he served as CEO Europe-South until 2008.

In November 2008, he was hired by the AXA Group as P&C Group Chief Claims Officer, in charge of defining and deploying a worldwide claims management program.

In 2012, Pierre Brigadeau joined Cunningham Lindsey as CEO for Continental Europe and Ireland.

Pierre Brigadeau holds an MSc degree in Business Administration from ESCAE Bretagne-Brest.
 

Roberto Ravagnani

Group Chief Human Resources & Communication Officer

Throughout his career, Roberto worked in numerous industries— IT, insurance, media, pharmaceuticals, and management education—where he has held a variety of HR and Business (Sales, and Strategic Planning) management roles for over twenty years, including being a Senior Manager at Bain & Co, a leading international management consulting firm.
 
Prior to joining Europ Assistance as Chief Human Resources & Communication Officer, Roberto held different HR executive roles within the Generali Group focusing on Generali Group Functions and Platforms, as well as on the Investment and Asset Management division.

He has also gained extensive international experience as he has worked and lived many years in France and Spain, on top of the positions held in Italy, his native country.

Roberto holds a PH.D. and an M.A. in Business Administration from Bocconi University in Milan, Italy and has been Visiting Professor in various business schools in Europe; has written two management books and numerous articles published in international management journals.
 

Group management committee

Samir Lahlou

Group Chief Financial Officer

Samir Lahlou started his international career at the Schlumberger group in 1997, where he held various financial positions in Belgium, France, and Norway at the Group, Europe/Africa Region, and subsidiary levels.

In 2007, he joined the International SOS group in Paris as Regional Finance Director Continental Europe, the Maghreb and Africa, before his appointment in 2012 as Regional CFO for Northern Europe, based in London.

In 2014, he joined the Generali Group in Milan, where he oversaw planning and management of Generali's Global Business Lines before starting a new role at Europ Assistance in July 2015.

Samir Lahlou is a graduate of the Aix-Marseille University and the Kedge Business School.
 

Béatrice Ogée

Chief Executive Officer France

Béatrice Ogée began her career in 1989 as an International Business Lawyer with the Accor Group before being appointed International Legal Director of the Service Vouchers business at Edenred in 1997.

In 2001, she founded "Bien-Etre à la Carte," a pioneering start-up specialized in corporate concierge and personal services.

In 2005, she became Sales and Marketing Director for Service Vouchers in France, with a remit to develop a multi-service offering in the wake of the new legislation on personal services.

She became auditor of the IHEE (institute of higher learning in business), then President and subsequently Vice-President of 3A IHEE

In 2007, she joined International SOS as Sales and Marketing Director before being made General Manager France and Italy in 2010 and then General Manager Southern Europe in 2014.

Beatrice Ogée holds a postgraduate degree in international trade law.

Juan Carlos Guzman

Chief Executive Officer Western Europe

Juan Carlos Guzmán began his professional career in 1977 at SIMO (International ICT Services Trade Fair in Madrid) as a Member of its Organizing Committee.

In 1980, he joined Europ Assistance Spain as Financial Manager. From March 1986 to June 1988, as a member of the Europ Assistance Group’s International Management, he helped set up and organize new entities attached to the Europ Assistance Group in Greece, the USA (Los Angeles) and Portugal. In 1996, he was appointed General Manager of Europ Assistance Spain and became a member of the Board of Directors in July 2009, a position he still holds today. In February 2012, he also became Senior International Director of the AIALA Region for the Europ Assistance Group.

Juan Carlos Guzmán holds a Law Degree from Deusto University. He also holds an ICADE E-3 Master in Business & Administration and is a member of the Solicitor’s Association of Madrid.

Chris Carnicelli

Chief Executive Officer North America

Chris Carnicelli is the Chairman and Chief Executive Officer of Generali Global Assistance
North America and a Member of the Executive Committee of the Europ Assistance Group.
 
Chris has served in several executive leadership roles in the Generali Group since 1996 including General Counsel of Generali US Branch in New York from 1996 – 1999, Chairman and CEO of Generali US Branch from 1999 – 2003, Chairman and CEO of Generali UK Branch in London from 2003 – 2009, and Chairman and CEO of Generali USA Life Reassurance from 2009 – 2013.
 
Chris is also extremely active in the business and charitable community, serving as a Board member of several associations including the US Travel Insurance Association (Head of Communications Committee), Insurance Institute Charitable Foundation (IICF), UNICEF New York Board and Pace Elizabeth Haub School of Law Advisory Board.

Carmelo Reale

Group General Counsel

Carmelo joined Europ Assistance in 2017,  previously he was Head of the Group Strategic Legal Affairs for Assicurazioni Generali, the parent company of the Generali Group. In this role, which he began in 2013, he provided assistance in the context of numerous M&A, corporate finance, capital markets, partnerships and strategic reinsurance transactions. He has extensive experience in European and Asian markets across the insurance, financial and private equity sectors. Some of the public transactions in which he was involved include the disposal of Generali's US activities, the disposal of Banca Svizzera Italiana, the distribution of the Group’s partnership with Discovery for the flagship Vitality product, the issue of hybrid bonds for more than €10bn, the issue of innovative cat-bonds protections and, more recently, the corporate restructuring of the Generali Deutschland Group. 
 
He began his career in 2000, working for first tier international law firms in USA, UK and Italy. He is admitted to practice in New York State and Italy. He and his team have been recognized with several national and international awards as leaders in the in-house legal sector.

Fabio Carsenzuola

Chief Executive Officer Italy

Fabio has held various positions within Europ Assistance and Generali, including Chief Agents & Brokers Management Officer at Europ Assistance Italia, and Head of Commercial Planning at Generali Italia (2013-2015).

Before joining Generali, he held the position of Head of Agent Networks at Alleanza Toro from 2010 to 2013, Engagement Manager at McKinsey & Company from 2004 to 2016, and ICT Consultant at Pride Group from 2002 to 2004.

Fabio holds an undergraduate degree in Information Technology and a postgraduate degree in Information Systems Engineering from the Politecnico di Milano.

Antoine Parisi

Group Chief Executive Officer

Before joining Europ Assistance in 2014, Antoine Parisi served in various leadership roles within the AXA Group for over 20 years, most recently as Chairman and CEO of AXA Assistance France.

Antoine Parisi began his professional career in 1992 within the AXA Group. From 1997 to 2000, he held the post of Executive Deputy to the Head of Business Support US, UK, Benelux.

In 2001, he was appointed CEO of AXA e-Services, an entity in charge of providing e-business solutions for all Axa Group business units.

In 2003, Antoine Parisi was promoted Chief Executive Officer of AXA Group Solutions, an international organization responsible for delivering shared IT solutions to AXA Group business units.

In 2009, he became a member of the Executive Committee of AXA Belgium, where he held the position of COO then Managing Director of the P&C Retail Business Unit.

In November 2013, he was appointed Chairman and CEO of AXA Assistance France and Key Account Director in parallel.

Antoine holds an Executive MBA from the ESSEC business school in Paris and a Diploma in Actuarial Studies and Statistics from the University of Paris VI. 
 

Pascal Baumgarten

General Manager and Group Chief Operating Officer

Pascal Baumgarten began his professional career at the McKinsey & Company consulting firm in 1998.

After three years, he joined the Cytale company (now Bookeen), inventor of the first electronic book dubbed Cybook, as a project manager responsible for the development of professional applications.

In 2003, he returned to McKinsey, where he became associate director in 2010. He was previously responsible for the Organization & HR skills center for this same company in France.

Pascal Baumgarten is a graduate of the HEC Paris business school. He is also a member of the Research Committee of the HEC Foundation and co-founder of the “Cercle du Leadership.”
 

Pierre Brigadeau

Global Head of Business Lines and Group Chief Sales & Marketing Officer

Pierre Brigadeau began his professional career in the Motor industry at Ford Motor Company in 1990, where he performed several Sales, Marketing, and Customer Service functions across Europe. 

In August 2000, he was appointed Director European Marketing & Wholesale Business Development at the Ford Europe headquarters in Cologne. Pierre Brigadeau spent four years in Germany with the Ford Motor Company.

In 2002, he joined France Secours International Assistance (Mondial Assistance Group) as COO before being appointed Director of the Automotive Sales Division, where he helped win the Citroën account in France and Germany.

In November 2006, Pierre Brigadeau joined The Innovation Group, a UK-based motor claims TPA/BPO company, where he served as CEO Europe-South until 2008.

In November 2008, he was hired by the AXA Group as P&C Group Chief Claims Officer, in charge of defining and deploying a worldwide claims management program.

In 2012, Pierre Brigadeau joined Cunningham Lindsey as CEO for Continental Europe and Ireland.

Pierre Brigadeau holds an MSc degree in Business Administration from ESCAE Bretagne-Brest.
 

Roberto Ravagnani

Group Chief Human Resources & Communication Officer

Throughout his career, Roberto worked in numerous industries— IT, insurance, media, pharmaceuticals, and management education—where he has held a variety of HR and Business (Sales, and Strategic Planning) management roles for over twenty years, including being a Senior Manager at Bain & Co, a leading international management consulting firm.
 
Prior to joining Europ Assistance as Chief Human Resources & Communication Officer, Roberto held different HR executive roles within the Generali Group focusing on Generali Group Functions and Platforms, as well as on the Investment and Asset Management division.

He has also gained extensive international experience as he has worked and lived many years in France and Spain, on top of the positions held in Italy, his native country.

Roberto holds a PH.D. and an M.A. in Business Administration from Bocconi University in Milan, Italy and has been Visiting Professor in various business schools in Europe; has written two management books and numerous articles published in international management journals.
 

Group management committee

Samir Lahlou

Group Chief Financial Officer

Samir Lahlou started his international career at the Schlumberger group in 1997, where he held various financial positions in Belgium, France, and Norway at the Group, Europe/Africa Region, and subsidiary levels.

In 2007, he joined the International SOS group in Paris as Regional Finance Director Continental Europe, the Maghreb and Africa, before his appointment in 2012 as Regional CFO for Northern Europe, based in London.

In 2014, he joined the Generali Group in Milan, where he oversaw planning and management of Generali's Global Business Lines before starting a new role at Europ Assistance in July 2015.

Samir Lahlou is a graduate of the Aix-Marseille University and the Kedge Business School.
 

Béatrice Ogée

Chief Executive Officer France

Béatrice Ogée began her career in 1989 as an International Business Lawyer with the Accor Group before being appointed International Legal Director of the Service Vouchers business at Edenred in 1997.

In 2001, she founded "Bien-Etre à la Carte," a pioneering start-up specialized in corporate concierge and personal services.

In 2005, she became Sales and Marketing Director for Service Vouchers in France, with a remit to develop a multi-service offering in the wake of the new legislation on personal services.

She became auditor of the IHEE (institute of higher learning in business), then President and subsequently Vice-President of 3A IHEE

In 2007, she joined International SOS as Sales and Marketing Director before being made General Manager France and Italy in 2010 and then General Manager Southern Europe in 2014.

Beatrice Ogée holds a postgraduate degree in international trade law.

Juan Carlos Guzman

Chief Executive Officer Western Europe

Juan Carlos Guzmán began his professional career in 1977 at SIMO (International ICT Services Trade Fair in Madrid) as a Member of its Organizing Committee.

In 1980, he joined Europ Assistance Spain as Financial Manager. From March 1986 to June 1988, as a member of the Europ Assistance Group’s International Management, he helped set up and organize new entities attached to the Europ Assistance Group in Greece, the USA (Los Angeles) and Portugal. In 1996, he was appointed General Manager of Europ Assistance Spain and became a member of the Board of Directors in July 2009, a position he still holds today. In February 2012, he also became Senior International Director of the AIALA Region for the Europ Assistance Group.

Juan Carlos Guzmán holds a Law Degree from Deusto University. He also holds an ICADE E-3 Master in Business & Administration and is a member of the Solicitor’s Association of Madrid.

Chris Carnicelli

Chief Executive Officer North America

Chris Carnicelli is the Chairman and Chief Executive Officer of Generali Global Assistance
North America and a Member of the Executive Committee of the Europ Assistance Group.
 
Chris has served in several executive leadership roles in the Generali Group since 1996 including General Counsel of Generali US Branch in New York from 1996 – 1999, Chairman and CEO of Generali US Branch from 1999 – 2003, Chairman and CEO of Generali UK Branch in London from 2003 – 2009, and Chairman and CEO of Generali USA Life Reassurance from 2009 – 2013.
 
Chris is also extremely active in the business and charitable community, serving as a Board member of several associations including the US Travel Insurance Association (Head of Communications Committee), Insurance Institute Charitable Foundation (IICF), UNICEF New York Board and Pace Elizabeth Haub School of Law Advisory Board.

Carmelo Reale

Group General Counsel

Carmelo joined Europ Assistance in 2017,  previously he was Head of the Group Strategic Legal Affairs for Assicurazioni Generali, the parent company of the Generali Group. In this role, which he began in 2013, he provided assistance in the context of numerous M&A, corporate finance, capital markets, partnerships and strategic reinsurance transactions. He has extensive experience in European and Asian markets across the insurance, financial and private equity sectors. Some of the public transactions in which he was involved include the disposal of Generali's US activities, the disposal of Banca Svizzera Italiana, the distribution of the Group’s partnership with Discovery for the flagship Vitality product, the issue of hybrid bonds for more than €10bn, the issue of innovative cat-bonds protections and, more recently, the corporate restructuring of the Generali Deutschland Group. 
 
He began his career in 2000, working for first tier international law firms in USA, UK and Italy. He is admitted to practice in New York State and Italy. He and his team have been recognized with several national and international awards as leaders in the in-house legal sector.

Fabio Carsenzuola

Chief Executive Officer Italy

Fabio has held various positions within Europ Assistance and Generali, including Chief Agents & Brokers Management Officer at Europ Assistance Italia, and Head of Commercial Planning at Generali Italia (2013-2015).

Before joining Generali, he held the position of Head of Agent Networks at Alleanza Toro from 2010 to 2013, Engagement Manager at McKinsey & Company from 2004 to 2016, and ICT Consultant at Pride Group from 2002 to 2004.

Fabio holds an undergraduate degree in Information Technology and a postgraduate degree in Information Systems Engineering from the Politecnico di Milano.