We have always been at the heart of innovating healthcare, and we constantly invest in new technology and professional resources to provide the best experience to our clients, anytime, anywhere.
Discover our healthcare solutions, the perfect mix of easy to use digital tools and an empathetic human touch.
We promise that our medical teams are available 24/7 to our patients for remote phone, chat or video consultation or medical advice*.
Our medical teleconsultation service (or medical advice, depending on local regulations) fits every situation and context: at home, at work, while driving a car, when using public transport or when traveling throughout the world.
We provide advice and assistance in a safe environment, fully compliant with local and international regulations. Personal information is kept strictly confidential and the relationship doctor-patient is fully respected.
Medical professionals and patients can easily interact with each other, through our teleconsultation platform supporting video and chat or simple phone calls.
How it works
Patients can easily access our services, 24/7:
Laura, 53 years old from France, decided to travel to Indonesia and visit the incredible Dieng Plateau and its multi-colored lakes, hot springs, and ancient Hindu temples. After 3 days of trekking without respite, she was out of breath. Thanks to the teleconsultation service by Europ Assistance France, she managed to speak in French to one of our doctors on the phone and to get some advice. Luckily, all ended well and she didn’t have to go to the hospital.
Victor, 34 years old from Spain, is worried about his first time as a runner at the Marathon of GranCanaria, the Transgrancanaria. Thanks to the medical advice service included in his accident insurance, he managed to find a sport physician on the app operated by Europ Assistance Spain and discussed his concerns via chat.
Europ Assistance offers telemedicine services to improve patients’ access to the healthcare system, in a quick and flexible way.
Benefits for our partners:
Created by Europ Assistance, MyClinic engages patients through a seamless digital experience, where every service is adapted to their needs and maximum privacy is always guaranteed.
1. Engagement & Orientation
Patients are guided step-by-step throughout the entire healthcare pathway, discovering the most appropriate services according to their need and health condition.
2. Live medical consultation or medical advice with a doctor
Patients can explain their health concerns directly to a doctor and if necessary, medications can be prescribed (according to local regulations). Depending on countries, we propose different communication channels: phone, video or live chat.
3. A simplified access to medical professionals
Europ Assistance offers special tariff conditions for medical facilities all over the world. Our clients have access to an online booking system. If the facility and/or doctor they are looking for are not available, our teams will arrange the appointment for them within the shortest period and at the patients’ preferred time and place.
4. Access to advanced healthcare and patient support programs
Our clients can benefit from best in class and comprehensive programs offering*:
* Solutions may vary depending on the country
** Only in authorized countries