New-Zealand - Partners

Travel Claims​

Making a travel claim on your Flight Centre Travel Insurance policy is simple with Europ Assistance.

Need to make a claim?

How to submit a claim in 4 steps.  

 
1. Fill Out a Claim Form

Online through our e-Claims portal (Available 24/7) and follow the prompts.

2. Provide Supporting Documents

You may need to support your claim with documentation and provide it to us. Examples of documents that can help your claim include:  

  • Police or medical reports.
  • Hospital invoices or receipts.
  • Proof of New Zealand residency” (e.g., unrestricted entry visa or Ministry of Health card)
  • Travel itineraries, documents, or e-tickets.
  • Details of any supplier cancellation fees or amendment terms (e.g. airline, tour company, hotel or cruise).
3. We Will Evaluate Your Claim

Once we’ve received the claim and your documents, our team will assess the claim. We may request additional documentation to support the claim, and will let you know if that is the case.

4. Claim Decision

A decision will be made within 10 business days of submission of all the required documentation. If approved, the payment will be transferred directly to your nominated bank account. If we can’t approve the claim, a member of our team will provide a clear explanation.  

Need help?  

If you have a query about your claim you can contact us on:


Not happy with the outcome of your claim, Find out more about our complaint process. 

Prefer a physical claim form?

Fill Out a Claim Form  

  • Download and print a claim form from the list below.