New Zealand

Contact us

Europ Assistance New Zealand

Medical and Travel Emergencies

In an emergency, our travellers’ health and wellbeing are our top priority. For medical and travel emergencies experienced on a traveller’s journey, Europ Assistance provides 24/7 assistance 

Phone: +64 9 872 5019 

Email: assistance@europ-assistance.co.nz

Customer Support

For service and support needs, including product inquiries and troubleshooting, our dedicated support team can help.    

Phone: +64 800 444 120

Email: enquiries@europ-assistance.co.nz

Claims

For claim needs and assistance, our dedicated team can walk you through the process. 

Phone: +64 800 444 120

Email: claims@europ-assistance.co.nz

Complaints

Our travellers are entitled to make a complaint regarding a policy or claim and will be handled in an honest, transparent and timely manner. If you lodge a complaint about our products, services, employees, or any other dissatisfaction, we can help – reach out to us on the below contacts or read more about our policies and complaints. 

Phone: +64 800 444 120

Email:  complaints@europ-assistance.co.nz

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