New Zealand
Welcome to our Help Centre
In an emergency, our traveller’s health and wellbeing are our top priority. For medical and travel emergencies experienced on-trip, Europ Assistance provides 24/7 assistance.
Phone: +64 9 872 5015
For service and support needs, including product inquiries and troubleshooting, our dedicated support team can help.
Phone: +64 9 872 5000
For claim needs and assistance, our dedicated team can walk you through the process.
Phone: +64 9 872 5000
Travellers are entitled to make a complaint regarding a policy or claim and will be handled in an honest, transparent and timely manner. If you lodge a complaint about our products, services, employees, or any other dissatisfaction, we can help – reach out to us on the below contacts or read more about it.
Phone: +64 9 872 5000
In case you encounter medical emergency situation and you are not able to reach us by call, please write to the email address
medicalemergency.Spainoutage@europ-assistance.com