New Zealand
Stay up to date with the latest travel insurance alerts
This is not a summary of all travel events globally – check the New Zealand governments’ latest travel advice at www.safetravel.govt.nz before and while you’re travelling to remain up to date
As of 17th April 2025, significant winds from Cyclone Tam continue to affect the upper North Island of New Zealand and will extend to the South Island this evening. Combined impacts from the winds and rain are expected.
If you are directly affected by this event and need assistance, please call our 24-hour emergency assistance team immediately on +64 9 872 5019 We further urge you to pay close attention to the local media and emergency services, including the Safe Travel website.
If your travel plans are impacted, contact your travel services provider to find out what options are available to you.
If you need to submit a claim under your travel insurance policy, you may do so at any time. All claims are assessed on a case-by-case basis against the relevant policy wording.
Please read the full terms and conditions of any travel insurance policy carefully before purchasing.
A 7.7-magnitude quake has hit Myanmar near the city of Mandalay, with tremors felt across Thailand and in China.
Some travellers have been affected with flight cancellations and delays to ensure passenger and flight safety.
If your customers have been directly affected by this event and need medical assistance, please instruct them to call our 24-hour emergency assistance team immediately on +64 9 872 5019. We further urge you to pay close attention to the local media and emergency services.
Please note Myanmar is a sanctioned country and there is no cover for travellers travelling to, or whilst in Myanmar. However, there may be provision for cover for those travelling to other countries affected by the earthquake.
Please read carefully the full terms and conditions of any travel insurance policy before purchasing.
Please note, this travel alert has been in effect since November 2024 and still applies to the new eruption on 21 March 2025.
March 2025: Indonesia’s Mount Lewotobi Laki-Laki continues to erupt, with increased activity late Thursday 20th March, resulting in ash plumes. An exclusion zone has been activated in a 7-8-kilometer for any further impacts.
If you have been directly affected by this event and need medical assistance, please call our 24-hour emergency assistance team immediately on +64 9872 5019. We further urge you to pay close attention to the local media and emergency services, including the NZ Ministry of Foreign Affairs and Trade Safe Travel website.
Please read carefully the full terms and conditions of any travel insurance policy before purchasing.
A category two Tropical Cyclone Alfred is forecast to make landfall on South East Queensland’s coast on Thursday 6 March, causing high speed winds, flash flooding, road restrictions, and power outages
If you have been directly impacted by this event, we strongly advise you to please call our 24-hour emergency assistance team immediately on +64 9 872 5023. We further urge you to follow the guidance and instructions provided by local authorities and emergency services, the Safe Travel website.
Please read carefully the full terms and conditions of any travel insurance policy before purchasing.
A 5.2 magnitude tremor Earthquake was first detected in the Greek Island of Santorini on 5th of February, causing widespread damage with people forced to evacuate.
If you have been directly impacted by this event, we strongly advise you to please call our 24-hour emergency assistance team immediately on +64 9 872 5023. We further urge you to follow the guidance and instructions provided by local authorities and emergency services, the Safe Travel website.
Please read carefully the full terms and conditions of any travel insurance policy before purchasing.
As of 7th January 2025, several wildfires have been widely reported in the Los Angeles area of California in the USA driven by the Santa Ana winds.
The media are reporting 16 deaths and note it has forced thousands of residents to evacuate their homes. Extensive damage to housing and infrastructure has also been reported in the affected areas with residents being instructed to boil water for safe drinking.
At the time of issuing this alert, there are no reports of travel being significantly impacted and LAX airport reports they are operating normally.
If you have been directly affected by this event and need medical assistance, please call our 24-hour emergency assistance team immediately on +64 9 872 5019 We further urge you to pay close attention to the local media and emergency services, including the DFAT Smart Traveller website.
Please read carefully the full terms and conditions of any travel insurance policy before purchasing.
A 7.2 magnitude earthquake occurred in Port Vila – Vanuatu on 17th December 2024, causing widespread infrastructure damage to roads and buildings. Some essential services have been impacted including flights.
If you have been directly affected by this event and need medical assistance, please call our 24-hour emergency assistance team immediately on +64 9 872 5019 We further urge you to pay close attention to the local media and emergency services, including the DFAT Smart Traveller website.
Please read carefully the full terms and conditions of any travel insurance policy before purchasing.
Air Vanuatu has entered liquidation, resulting in the immediate grounding of all flights. This follows financial difficulties faced by the airline, leaving many travellers stranded and seeking alternative arrangements. Are you currently affected by this event? If so, read the below to learn more about how this natural disaster can affect your travels and coverage.
Air Vanuatu has entered liquidation, resulting in the immediate grounding of all flights. This follows financial difficulties faced by the airline, leaving many travellers stranded and seeking alternative arrangements.
Customers
If you have been directly affected by this event and need medical assistance, please call our 24-hour emergency assistance team immediately on +64 9872 5019. We further urge you to pay close attention to the local media and emergency services, including the NZ Safe Travel website.
New Caledonia has imposed a curfew and banned public gatherings in the capital, Noumea, after a day of protests around the French territory against planned changes to the constitution turned violent, with reports of widespread looting and businesses set on fire. The international airport in Noumea shut down and cancelled all commercial flights on Tuesday 14th May 2024, and some consulates in the city shut their doors.
If you have been directly affected by this event and need medical assistance, please call our 24-hour emergency assistance team immediately on +64 9872 5019 We further urge you to pay close attention to the local media and emergency services, including the NZ Ministry of Foreign Affairs and Trade Safe Travel website.
Please read carefully the full terms and conditions of any travel insurance policy before purchasing.
Europ Assistance is closely monitoring the escalating conflict in Israel and is aware of suspended routes to this region by a number of airlines.
If You Are Currently Travelling:
Please consider your safety first, follow advice from local authorities and the advice issued by the NZ Ministry of Foreign Affairs and Trade via its website.
We encourage you to contact us for any required medical assistance. While changes to your travel or situation may not be eligible for coverage, we are available to assist you or direct you to appropriate resources. Similarly, if you have any questions or concerns about your policy, please do not hesitate to contact us. We can be reached 24/7 at +64 9 872 5019.
Our policies will not cover any loss, injury or illness, dental, damage or legal liability arising directly or indirectly from travel in, to or through any country for which there is:
In case you encounter medical emergency situation and you are not able to reach us by call, please write to the email address
medicalemergency.Spainoutage@europ-assistance.com