Digital Roadside Assistance

by Europ Assistance

In line with customers’ expectations, we developed a fully digital and omni-channel roadside assistance solution

Digital Roadside Assistance customer journey

Whenever needed, our Assistance Centre can back-up our digital solutions and proceed assistance with highest priority and considers specific needs and more complex situations (baby, wheelchair, pets, etc…)

Benefits for customers and business partners

A seamless, AI-powered and omnichannel customer experience

Our omnichannel support offers a seamless experience, regardless of where the customer begins the interaction with us, fitting every customer’s preferences.

Supported by robust technology including Artificial Intelligence, more than 95% of language is understood by the system, with a machine learning solution. Once activated, the caller can talk or text freely, in natural language, as they would with our assistance coordinator.

Let's become partners!

Contact our Mobility Team to know more about our Mobility products.