Sustainability
Europ Assistance is at the forefront of driving systemic sustainability. Through strategic environmental, social, and governance (ESG) initiatives, the Group integrates cutting-edge practices that reduce environmental impact while advancing inclusion and fundamental human and labor rights.
By leveraging data-driven insights and pioneering industry standards, the department not only ensures compliance but positions Europ Assistance as a leader in sustainable transformation.
Our Group ESG Manifesto
At Europ Assistance, we were born from a clear idea: caring for people in distress.
An idea that grew with us… and made us grow in return.
From the very beginning, assistance was designed as a coordinated response to critical situations.
CARE is not only a word, it means something for our employees who embody our CARE values every single day: Caring, Available, Reliable, and Easy to work with. These principles guide our actions, inspire our projects, and drive our commitment to excellence in service.
This shared vision also drives personal initiatives across the company to build a more sustainable and inclusive assistance and insurance model.
We are moving forward on our ESG journey, continuing our learning curve to align with the highest standards. True to our DNA as a pioneering people-first company, we act with focus and impact.
As a leader in our sector, we have a responsibility to make a difference and contribute to setting sustainability standards.We
accelerate by shaping our existing practices and by co-constructing with our entire ecosystem – from our partners and end-customers to the providers we mobilize, and more importantly, internally, from our own people.
In this ecosystem, true progress depends on our ability to bring all stakeholders along with us. We innovate and make things move to anticipate the expectations of our business partners and end-customers, who drive us to go further and faster.
Our ESG commitment rests on three key dimensions:
Environment — we are shaping our environmental journey by focusing on areas where our actions can have real impact. Working closely with our partners and providers, we are evolving our practices to better support our clients as they navigate the growing challenges brought by climate change.
When operational optimization happens, safety remains our top priority.
Social — at the historic heart of our mission is our commitment to CARE, which guides the way we operate and interact with all our stakeholders. This is a structural part of our strategy, reinforced by initiatives and programs across the company that foster a more inclusive and responsible way of doing business.
Governance — we are committed to upholding international standards while cultivating a governance model built on trust and autonomy. We encourage everyone to act, innovate, and experiment within a transparent and ethical framework that reflects our values.
To create long-term sustainable value, we aim to embed our ESG commitment across four key roles: responsible insurer and assistance partner, responsible employer, responsible investor, and responsible corporate citizen.
Our ESG journey is an opportunity and a collective movement. It adapts, evolves, and always follows the same guiding principle: making CARE our way of being in the world.
Responsible insurer & assistance partner
Creating value for customers
We continuously adapt our insurance solutions and assistance services to ensure relevance, accessibility and fair value for customers, while integrating social and environmental considerations into product design and service delivery.
Working with trusted partners
We work closely with longstanding partner networks, setting clear quality, ethical and environmental expectations and embedding these standards into our sourcing, monitoring and daytoday collaboration.
Reducing environmental impact
We focus on concrete actions to reduce the environmental footprint of our activities, prioritizing the most material sources of emissions through a structured NetZero roadmap.
Company committed to the planet
Measure, Define a trajectory & Act
Our three‑phase approach, Measure, Define a Trajectory, Act, aligns with the GHG Protocol and covers Scopes 1, 2 and 3.
2030 near-term targets and focused actions
- Corporate activities: reach net‑zero carbon emissions
- Assistance activities: achieve a 10% reduction in carbon economic intensity versus 2022, through targeted and actionable levers
Value chain engagement
We mobilize our entire value chain, from suppliers to partners, through structured programs that align environmental impact reduction, service quality and sustainable value creation over the long term.
Responsible Citizen
Social engagement
For more than 60 years, our assistance activities demonstrate of the social engagement of the company and of our people. Care is in our brand, in our heart, in our day-to-day operations.
One global common social cause
Disability and Inclusion lie at the heart of our social impact. As our global common cause, they mobilize our people through programs like ThinkAbility, employee volunteering initiatives and trusted NGO partnerships.
Respect of ESG regulations
We pay great attention to compliance with the regulations relating to our activity. ESG regulations are strengthening, committing companies towards even greater sustainability, which we are targeting at Group and local level.
Responsible Employer
Promote Diversity, Equity & Inclusion
Diverse ecosystems to nurture different abilities, culture and backgrounds, equitable processes to ensure everyone can grow and develop and an inclusive and sustainable environment where everyone can thrive are the 3 key pillars of our DEI strategy.
Quality of life at work
We are a care business delivered by People and our employees are our greatest strength in providing relief to our customers. We believe that a fulfilling work experience goes beyond just the tasks at hand; it encompasses a positive and supportive work environment, opportunities for growth, and a healthy work-life balance.
Reskilling – Upskilling
We care about attracting, developing and valuing our employees through continuous learning and upskilling, ensuring they are equipped with key skills and mindset needed to flourish on their job, to drive future growth and to boost service excellence is pivotal to achieve our strategic ambitions.
Responsible Investor
Invest in sustainable projects
Leveraging on Generali Insurance Assets Management (GIAM) expertise, our investment portfolios are managed using a comprehensive framework :
- Exclusion of companies based on ethical principles,
- We assess green, social and SLB bonds and avoid greenwashing
- We pay a particular attention to decarbonization strategies
- We encourage investee companies to improve ESS practices through Voting activities, Dialogue and Engagement
Measure and monitor our ESG performance
GIAM explicitly and systematically includes ESG factors in investment analysis and decisions, to better manage risks and improve portfolio returns.
ESG performance is monitored on a quarterly basis.
We already set a target
Our target refers to green, social, sustainability and sustainability-linked bonds, issued by corporates or governments, that meet the ICMA (International Capital Market Association) principles
Our contribution to the UN Sustainable Development Goals
The United Nations Sustainable Development Goals (SDGs) provide a reference framework for our ESG strategy.
Through our four sustainable business roles, we contribute to eight SDGs by translating global objectives into concrete actions, from reducing the carbon footprint of our assistance services, to promoting Disability and Inclusion, responsible purchasing and ethical business practices.
Get in touch with our sustainability team