Personal lines

by Europ Assistance

The world is changing rapidly, and so are our needs for Care. With Personal Lines, we bring together the best of technology and human care to improve your daily life. From making your Home more convenient and sustainable, improving your Health and Wellness, protecting your online activities, taking care of the elderly to bringing a bit of magic into your life with our Lifestyle & Conciergerie services, we Care for/about you.

New consumer expectations

We reduce your effort, personalize your experience, and thrive for excellence to provide relief in your daily life, for yourself and your loved ones.


Consumer expectation to be served without delay and to have their needs anticipated, wherever they are

Segment of one

Consumer expectation for offers and services adapted to their particular circumstance

Excellent customer experience

More than 60 years we are proud to provide our partners and clients with a remarkable experience. Analyzing constantly customer feedback, agile as a company, we are ready to change.

Technology and innovation

We use most innovative technologies to design unique services, deliver best in class customer experience and make each customer feel unique.

Advanced analytics

To design ultra-personalized service to protect all part of your daily life: from your Health to your Digital life

Artificial Intelligence

Machine learning, automation, chatbots, virtual assistants: bring better and faster service at a lower transaction cost and a new way of interacting with consumers

IoT solutions

Connected devices and wearables to make your daily life smarter and safer

Our commitment to our distribution partners

Our partners benefit from our most innovative solutions to differentiate their service offering while creating lasting customer engagement and developing new revenue sources

Innovative solution to meet our partners’ customers needs

Flexibility to accommodate our partners business needs

Global footprint and capacity to accompany our partners in their

New revenue opportunities

Best in class customer experience ….

State of the art technologies ….

Our partners come from various travel and financial industry segments such as:

Digital home assistance
by Europ Assistance

Effortless access to a trusted craftsmen to manage any emergency issue with your home

by Europ Assistance

A medical professional available in one touch

Cyber protection
by Europ Assistance

Brining peace of mind for your online activities

Our network

Our extensive network of local trusted professionals to take care of your daily life needs: from taking care of your Home, ensuring and your loved ones are safe and healthy

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professional home caregivers
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medical in-house professionals
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Trusted craftsmen

Plumber, locksmith, electricians, …

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covered countries

Cyber Protection Barometers

Discover our latest Cyber protection barometer

Our beautiful stories

→ Discover some of the most extraordinary medical and human adventures from the past few years, brought to you by the incredible team at Europ Assistance. These experiences embody our commitment to providing exceptional care and inspire us to continue pushing the boundaries of what’s possible in healthcare.

Personal lines experts

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Fabio Carsenzuola – CEO Med, Latam and Head of Personal Lines

Last news about Personal lines

September 23, 2021
Home care is an increasingly important issue in modern society. Families face many difficulties in caring for the elderly, the chronically ill or anyone in need. The coronavirus pandemic has made it even more necessary to be able to access medical care without having to visit health care facilities.
July 15, 2021
Generali Concierge Services (part of Europ Assistance Group) announces the launch of a new chatbot allowing client company customers to book services and recreational activities (like restaurants, car rental, tickets for visits, hotels, etc.) in a personalized way and at preferential rates thanks to agreements with partners like TheFork, GetYourGuide, and BSP Auto.
November 9, 2020
Europ Assistance announced a strategic investment in PROSeniors, leading player in the French senior care market that provides home caregiving services to elderly and disabled people.
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Our mission & vision

“We are here to bring our customers from distress to relief, anytime, anywhere. We help our customers to solve difficult or stressful situations. Our vision is to be the most reliable care company in the world”

Antoine Parisi, Europ Assistance Group CEO

Let's become partners!

Contact our Personal Lines Team to know more about our products.